Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the return policy for used sports equipment?
We offer a 90-day satisfaction guarantee on most items. If your gear doesn't perform as expected, you can return it with your receipt for a full refund or exchange, even if it has been lightly used.
How long does shipping take for oversized items like bikes or treadmills?
Oversized items typically ship via freight and arrive within 7-10 business days. You will receive a tracking link and a phone call from the carrier to schedule a specific delivery window.
Do you offer professional assembly for fitness equipment and bicycles?
Yes, all bicycles purchased online can be picked up fully assembled at any of our retail locations for free. For home fitness equipment, we offer professional in-home assembly services for an additional fee.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number. You can also log into your account on our website and visit the 'Order History' section to see real-time updates.
Do you offer price matching if I find a lower price elsewhere?
Absolutely. We will match the price of any local or major online competitor for the exact same model, year, size, and color, provided the item is currently in stock.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Sports Basement gift cards.