Returns & Exchanges
We want you to love your gear, which is why we offer a 90-day return policy on most items to ensure you have the best experience on your next adventure. Whether you shopped online or at one of our community hubs, we make the process simple and stress-free.
Gather Your Items
Ensure your gear is in its original condition with all tags attached and include your proof of purchase or order confirmation number.
Choose Your Method
Visit any Sports Basement location for an immediate exchange or refund, or use our online portal to generate a prepaid shipping label for mail-in returns.
Package and Ship
Securely pack your items in their original packaging and drop the parcel off at any authorized carrier location if returning by mail.
Receive Your Refund
Once we receive and inspect your items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing